Registration
Error | Meaning | What to do |
Invalid credentials | The email or password is incorrect. | Check your email and password and try again. If you forgot your password — use the password reset option. |
Session expired. Please log in again. | Your session has expired. | Log back into your account using your email and password. |
Invalid token | Your authorization token is invalid or outdated. | Sign in again to refresh your session. |
Unauthorized access | You are not logged in or your session is missing. | Log in to continue. |
Forbidden | You do not have the required permissions to perform this action. | Contact your company owner or admin to request the necessary permissions. |
Email is not verified | Your email address has not been verified yet. | Go to your inbox and confirm your email by clicking the verification link. |
Phone number is not verified | Your phone number has not been verified. | Enter the confirmation code sent to your phone. |
User not found | No account with these credentials exists. | Check your email spelling or create a new account. |
Email already exists | This email is already registered. | Try logging in or reset your password. |
Invalid password | The password does not match the account. | Enter a different password or reset it. |
Password is required | The password field is empty. | Enter your password to continue. |
Verification and access restoration
Error | Meaning | What to do |
Session not found | The app cannot find your active session. | Log in to your account again. |
Verification token not found | The confirmation link or code is invalid or no longer available. | Request a new verification link or code. |
Verification token expired | The confirmation link/code has expired. | Request a new verification token through the app. |
Password reset token not found | The password reset link is invalid or already used. | Request a new password-reset email. |
Password reset token expired | The password reset link has expired. | Create a new password-reset request using “Forgot password”. |
Limits, tariffs, storage, promotional codes
Error | Meaning | What to do |
File size exceeded | The file is larger than the allowed limit. | Reduce the file size or upload a smaller file. |
Unsupported file format | This file type cannot be processed (e.g., PDF instead of an image). | Upload a supported file format (JPEG, PNG). |
File is corrupted | The file cannot be opened or read. | Try another file or take a new photo. |
Storage quota exceeded | You have used all available storage for your plan. | Delete unnecessary files or upgrade your plan. |
Subscription limit exceeded | You reached the maximum limits of your subscription. | Upgrade your plan to expand your limits or features. |
Feature is not available for your current plan | This feature is locked behind a higher subscription level. | Switch to a plan that includes this feature. |
Workers limit exceeded | You added the maximum number of workers allowed by your plan. | Remove inactive workers or upgrade your plan. |
Projects limit exceeded | You reached the maximum number of projects. | Close or delete old projects, or upgrade your plan. |
Managers limit exceeded | You reached the manager limit for your subscription. | Reduce the number of managers or upgrade your plan. |
Project is frozen due to subscription downgrade | After switching to a cheaper plan, this project became restricted. | Upgrade your plan to unfreeze the project. |
Worker is frozen due to subscription downgrade | This worker is limited due to the lower subscription tier. | Move to a plan that supports more workers. |
Promo code not found | This promo code does not exist. | Check the spelling or try another code. |
Promo code not active | The promo code is currently inactive. | Use a different active promo code. |
Promo code already used | This code has already been redeemed. | Enter a different promo code. |
Promo code available only for new users | Your account does not meet the conditions for this promo code. | Use a promo code intended for existing users. |
System errors
Error | Message |
Operation not allowed |
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Resource is currently in use |
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Dependency not met |
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Quota exceeded |
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Forbidden resource |
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Forbidden role | Contact support to resolve the issue. |
Not authorized |
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Validation error |
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Internal server error |
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Bad request |
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Conflict |
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Not found |
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